FAQs

1. What are the benefits of Tomi Royal Honey products?

Tomi Royal Honey products are fortified with a selected mixture of rainforest herbs, offering a unique blend of natural ingredients for enhanced vitality and wellness. Our top-selling product, "Royal Honey VIP", is a pure honey infused with Tongkat Ali and Ginseng, known for their various health benefits. Our customers have reported increased energy levels, improved immune system, and overall well-being after consuming our honey products.

2. What is the difference between "Royal Honey VIP" and "Royal Honey VIP (Half Pack) 6 pcs"?

"Royal Honey VIP" is our full-size product, perfect for those who want to experience the full benefits of our honey infusion. On the other hand, "Royal Honey VIP (Half Pack) 6 pcs" offers the same benefits in a convenient half pack size, ideal for those who want to try out the product or prefer a smaller quantity. Both products contain the same high-quality ingredients and provide the same health benefits.

3. How long do I have to request a return?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

4. What is the process for returning an item?

To start a return, please contact us with your order details. We will provide you with a return shipping label and instructions on how and where to send your package. Please ensure that the item is in the same condition as when you received it, with tags, and in its original packaging. Items sent back to us without prior authorization will not be accepted.

5. What items are not eligible for return?

Perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, gases, sale items, and gift cards are not eligible for return. If you have any questions or concerns about a specific item, please contact us for further assistance.

6. How long does it take to receive a refund?

Once we have received and inspected your return, we will notify you of the refund approval status. If approved, the refund will be processed within 10 business days and credited back to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.

7. How can I track my order?

Once your order is shipped, you will receive a tracking number. This tracking number can be used to monitor the status and location of your shipment. The courier service company will provide instructions on how to track your order.

8. What should I do if I receive a defective or damaged item?

If you receive a defective, damaged, or incorrect item, please inspect your order upon reception and contact us immediately. We will evaluate the issue and make it right by providing a replacement or refund.

9. Can I exchange an item?

The fastest way to ensure you get the item you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

10. How can I contact Tomi Royal Honey for further assistance?

If you have any other questions or need further assistance, please feel free to contact us. We are here to help!